DELIVERY CHARGES
All orders are put on hold until further notice due to the current situation.
A delivery charge of AED 30.00 applies for orders under AED 2000. This charge does not apply to Free Zone areas and far off areas such as Al Ruwais, Al Raha, Baniyas-Abu Dhabi, Al Rahba, Madinath Zayed City, Al Falah and other similar areas.
For bulky items, delivery charges will be different. Delivery charges depend on the dimensions and weight of the total order. You can contact us by email or phone to know the delivery charge for these orders. Alternatively, once the order is made a representative will inform you of the delivery charge applicable for your order.
DELIVERY OPTIONS
1. Click & Collect
For more information visit: Click and Collect
2. Standard Delivery by Courier
SMB Trading uses Aramex for all deliveries.
DELIVERY PROCESS
As soon as your order is picked up by our Courier Partner we will notify you by e-mail. If it is not possible to deliver your order within the allotted time period or if for any reason it is not possible to fulfill your order we will inform you by email or telephone.
Should your order consist of multiple items, some stating a longer lead time than others, we will endeavor to dispatch in multiple shipments as items are available from our stock.
SMB Trading may use any courier third party for its delivery.
BILLING AND ALTERNATE ITEMS
SMB Trading will bill your credit card as soon as you place an order with us. We carry this out to ensure that we can deliver at your chosen delivery time. If on occasion a product may be unavailable after processing your order and billing your credit card we will provide you with an option to consider selecting an alternative product or opting for a refund should we be unable to determine when the product you want may be back in stock. It may take up to [15] days for a refund to be credited back to your card.
ADDITIONAL CHARGES
For heavier weights or large package sizes, please contact us as additional fees may apply.
Outside City limits are not covered in our Standard Shipping Rates. Additional charges may apply for deliveries outside the city limits of: Abu Dhabi, Al Ain, Ajman, Dubai, Fujairah, Ras Al Khaimah and Sharjah. For Freezone areas there will be additional charges for delivery, Should any additional charges apply to your order, a member of our team will get in touch with and let you know regarding the same.
For more information please contact us on smbtrd2@gmail.com or on +9714 2243320.
FREE DELIVERY
Shipping is FREE for all orders above AED 500. This is for locations which come under city limits. Similarly, Free delivery does not apply to far off areas such as Al Ruwais, Al Raha, Baniyas-Abu Dhabi, Al Rahba, Madinath Zayed City, Al Falah and other similar areas and Free zone areas.
To find out if Free Delivery is available in your area contact us on smbtrd2@gmail.com or on +9714 2243320.
DELIVERY RESTRICTIONS
City limits apply, which means that unfortunately, we’re unable to deliver in 3-5 working days to areas that are under customs regulations including Jebel Ali Free Zone, Dubai Airport Free Zone, SAIF Zone and so on. (Additional legal and customs fees may be applicable outside the UAE and are to be paid by the consignee.)
GENERAL TERMS & CONDITIONS
a) Unless otherwise agreed in writing by the Seller, the Seller shall deliver the Goods by the means most convenient to the Seller to the address or addresses specified by the Buyer at the time of placing his order or (in the event that the Buyer fails so to specify an address) to any address at which the Buyer resides or carries on business. The Seller shall be entitled to add to the contract price a reasonable charge for packaging and delivery. Off-loading shall be at the Buyer’s expense.
b) If the Contract requires the Buyer to take delivery of the Goods at the Seller’s premises the Seller shall notify the Buyer of the collection date (being the date on which the Goods are or will be ready for delivery) and the Buyer shall take delivery of the Goods within 7 days of the collection date. Loading of the Goods shall be at the Buyer’s expense.
c) Should the Seller be delayed in or prevented from making delivery of the Goods or carrying out the Services due to any cause whatsoever beyond the reasonable control of the Seller the Seller shall be at liberty to terminate the Contract or suspend the order placed by the Buyer without incurring any liability for any loss or damage arising therefrom, but without prejudice in any such case to rights accrued to the Seller in respect of deliveries already made.
d) While the Seller will endeavor to deliver the Goods or complete the Services by any date or within any period agreed upon, such dates and periods are estimates only given in good faith and the Seller will not be liable for any failure to deliver the Goods or carry out the Services by such a date or within such a period. Time for delivery shall not be of the essence of the Contract. Moreover, the Seller shall be entitled to defer delivery until any monies due from the Buyer have been received.
e) If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then, without prejudice to any other right or remedy available to the Seller, the Seller may at its option; (i) store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage or; (ii) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract. The Buyer shall pay such shortfall to the Seller within 28 days of the date of the Seller’s demand therefor.